How to Recover a Hacked Hotmail Account | Fix Hotmail Not Working

Hotmail, now called Outlook.com, is one of the most widely used email services in the world. Because of its popularity, Hotmail accounts are often targeted by hackers. If you notice suspicious activity in your account, such as emails being sent without your knowledge, sudden password changes, or login attempts from unknown devices, your account may have been compromised.

Many users also wonder why their Hotmail email is not working or face issues like Hotmail not working on iPhone. While these problems can sometimes be caused by technical glitches, they can also be warning signs of a hacked account.

In this guide, we will show you exactly how to recover a hacked Hotmail account and secure it to prevent future issues.

Signs Your Hotmail Account May Be Hacked

Before taking action, look for these signs to determine if your account has been compromised:

You cannot log in with your usual password

Your recovery email or phone number has been changed

Friends or colleagues report receiving strange or spam emails from your account

Login activity shows unusual locations or devices

Important emails are missing or deleted

If you notice any of these, it is important to act quickly to secure your account.

Step-by-Step Guide to Recover a Hacked Hotmail Account

1. Try Logging Into Your Account

Go to the official Hotmail/Outlook login page

 and enter your email and password. If login fails, proceed to the password reset option.

2. How to Change or Reset Your Hotmail Password

To reset your password:

Click Forgot Password? on the login page

Enter your Hotmail email address

Choose a recovery option such as your phone number, backup email, or authenticator app

Follow the verification steps to set a new password

Make sure your new password is strong and unique, using a combination of letters, numbers, and symbols. Avoid using old passwords or common words.

3. Use the Microsoft Account Recovery Form

If you cannot reset your password through the normal method, use the Microsoft Account Recovery Page

. Provide as much information as possible, such as:

Old passwords you remember

Subject lines from recent emails

Frequently contacted email addresses

Microsoft will review your submission and help you regain access.

4. Check and Update Your Security Settings

Once you regain access, follow these steps:

Go to Settings > Security > Advanced Security Options

Update your recovery email and phone number

Remove unknown devices and suspicious sign-ins

Enable Two-Factor Authentication (2FA) for extra security

5. Scan Your Devices for Viruses or Malware

Hackers often gain access through malware or infected devices. Run a full antivirus scan on your computer and mobile devices. Remove any suspicious programs before logging in again.

Fixing Hotmail Not Working on iPhone

If your Hotmail account is not syncing on your iPhone, follow these steps:

Ensure your password is updated on your device after any resets

Check account settings: Settings > Mail > Accounts > Hotmail/Outlook

Confirm IMAP and SMTP settings are correct

Update iOS and the Mail app to the latest versions

Syncing issues are often caused by outdated settings, passwords, or temporary security blocks.

How to Prevent Future Hacks

To keep your Hotmail account secure:

Always use a unique, strong password

Enable Two-Factor Authentication (2FA)

Avoid clicking suspicious links or downloading attachments from unknown senders

Regularly update your recovery email and phone number

Log out of your email when using shared or public devices

Frequently Asked Questions (FAQs)

Why is my Hotmail email not working?

Your Hotmail may not work due to password issues, security blocks, server problems, or outdated settings. Resetting your password and checking device settings usually resolves the problem.

How do I reset my Hotmail password?

Visit the login page, click “Forgot Password?”, and follow the verification steps via your phone, backup email, or authenticator app.

What should I do if Hotmail is not working on my iPhone?

Update your iPhone and Mail app, re-enter your Hotmail account with the correct password, and ensure IMAP/SMTP settings are correct.

Can I recover a hacked Hotmail account without recovery information?

Yes, you can use the Microsoft Account Recovery Form and provide as much account information as possible. Microsoft will review your request.

How do I prevent my Hotmail account from being hacked again?

Use a strong password, enable 2FA, keep recovery info updated, and avoid clicking suspicious links or attachments.

Final Thoughts

Recovering a hacked Hotmail account can feel overwhelming, but following these steps can help you regain access quickly and secure your account. If you ever encounter issues like Hotmail not working on iPhone or wonder why your Hotmail email is not working, these steps will often solve the problem

If you still cannot regain access, Sky Help Service provides professional email customer support for Hotmail login problems, password resets, syncing errors, and hacked account recovery.

📞 Need Instant Support? Call Sky Help Service at +1-888-710-9516 – Free Expert Assistance Available!